All flights are subject to weather and aircraft maintenance. Factors determining weather cancellations: poor visibility, low cloud ceilings, high winds, thunderstorms.

If you are visiting New York only for a short period of time, we recommend to schedule your flight for the first day(s) of your stay, in case we need to reschedule it for the above reasons. For special occasions, such as birthdays and proposals, please be prepared to have an alternative plan just in case.

Helicopter Tour Cancellation Policy:

All flights will be conducted at the sole discretion of the Pilot In Command. Wings Air reserves the right to upgrade, alter or terminate any flight due to security, maintenance, weather, acts of God or for any other reason deemed necessary. If we are unable to fly due to poor weather conditions, aircraft maintenance or any other reason, we will attempt to contact you at least 2 hours before your flight to reschedule your reservation. Weather decisions are made solely by the Pilot in Command. Flights cancelled due to weather or maintenance may be re-scheduled or refunded, at no extra cost. 

Customers cancelling more than 48 hours before departure time are subject to a $50 per person fee. No cancellation or changes are allowed less than 48 hours before departure: Cancellations inside 48 hours, no-shows, or late arrivals, forfeit their tickets with no refund. Wings Air does not charge a fee for changes, however only two changes are allowed per reservation. Tickets are transferrable at customer's discretion. Weight restrictions apply.

 

Discovery Flight Cancellation Policy:

All flights will be conducted at the sole discretion of the Pilot In Command. Wings Air reserves the right to upgrade, alter or terminate any flight due to security, maintenance, weather, acts of God or for any other reason deemed necessary. If we are unable to fly due to poor weather conditions, aircraft maintenance or any other reason, we will attempt to contact you at least 2 hours before your flight to reschedule your reservation. Weather decisions are made solely by the Pilot in Command. Flights cancelled due to weather or maintenance may be re-scheduled or refunded, at no extra cost.

Customers cancelling more than 48 hours before departure time are subject to a $50 per person fee. No cancellation or changes are allowed less than 48 hours before departure: Cancellations inside 48 hours, no-shows, or late arrivals, forfeit their tickets with no refund. Wings Air does not charge a fee for changes, however only two changes are allowed per reservation. Tickets are transferrable at customer's discretion. Weight restrictions apply.

Photo Flight Cancellation Policy:

All flights will be conducted at the sole discretion of the Pilot In Command. Wings Air reserves the right to upgrade, alter or terminate any flight due to security, maintenance, weather, acts of God or for any other reason deemed necessary. If we are unable to fly due to poor weather conditions, aircraft maintenance or any other reason, we will attempt to contact you at least 2 hours before your flight to reschedule your reservation. Weather decisions are made solely by the Pilot in Command. Flights cancelled due to weather or maintenance may be re-scheduled or refunded, at no extra cost. Shared Instagram Photo Flights require a minimum of 2 passengers to operate.

Customers cancelling 24-48 hours before departure receive a non-refundable flight credit valid for 90 days. No cancellations or changes are allowed less than 24 hours before departure. Cancellations inside 24 hours, no-shows, or late arrivals, forfeit their tickets with no refund. Wings Air does not charge a fee for changes, however only two changes are allowed per reservation. Tickets are transferable at customer's discretion. Weight restrictions apply.

Flight time charges are an estimate, and will be billed according to the greater of either the quoted flight time or the actual flight time (not applicable to shared Instagram Photo Flights.) I agree to pay for any additional expenses such as parking fees, early/late operation fees, overnight expenses, and any similar out-of-pocket expenses incurred relating to the services provided should these amounts differ from the original quote. Additional early/late operation fees apply to flights taking place before 0700 and after 2000.

Legs and feet must be kept inside the aircraft at all times: anyone violating this important safety rule will be subject to immediate termination of their flight, with no refund, and a penalty of $250.

For questions about our cancellation policy, please contact us at (866) 445-5434 or via email.